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Jess' Crafting Co ships all products out of Nova Scotia, Canada. For the option of cheaper service, we offer untracked lettermail. Choosing this inexpensive shipping option means you accept that said package does not include insurance or tracking. Jess' Crafting Co is not responsible for lost or stolen packages so please make sure all shipping info is correct upon ordering. Due to the Covid 19 Pandemic, there may be delays in shipping times that are out of our control. If your package becomes stolen, lost in transit, or your package arrives damaged, please contact Canada Post or the shipping company delivering your package if you are not located in Canada and file a claim.

We do not offer refunds or exchanges at this time but if there is a problem with your order, please dont hesitate to contact us. Thank you all so much!